Privacy Policy
This policy explains what personal information Sri Surya Jewellers (“SSJ”, “we”, “us”) collects, how we use it, and the choices you have. It covers this website and the ways you contact us through it: WhatsApp, phone, Instagram and visits to our showroom.
Who we are
Sri Surya Jewellers, 167, Mint Street, Sowcarpet, George Town, Chennai, Tamil Nadu 600001. Phone and WhatsApp: +91 97910 91112. [Registered business name and email address, to be confirmed]
Information we collect
When you browse this website
This website does not use cookies or analytics or advertising trackers. It keeps one small note in your browser’s storage to remember whether you have closed or filled in our sign-up pop-up, so we don’t keep showing it to you. That note stays on your device and is never sent to us. Like any website, the company that hosts it may keep standard technical logs, such as your IP address, browser type and the pages requested, to keep the site running and secure. [Hosting provider, to be confirmed at launch]
To display our lettering, the website loads fonts from Google Fonts, which means your browser connects to Google’s servers and Google receives your IP address. Google’s own privacy policy applies to that.
When you share your details in our sign-up pop-up
If you choose to fill in the pop-up that asks for your name, mobile number and email, those details are written into a WhatsApp message to us. Nothing reaches us unless you press send in WhatsApp. We use these details only to contact you, with your consent, on WhatsApp, phone or email about finding the right piece, and you can ask us to stop at any time.
When you use our enquiry form
Our enquiry form does not send anything to us or store anything on this website. When you tap “Send on WhatsApp”, it opens WhatsApp with the details you typed written out as a message, and nothing reaches us unless you choose to send that message.
When you contact us
If you message us on WhatsApp or Instagram, call us, or visit the showroom, we receive the details you choose to share, such as your name, phone number, the messages you send, and any photos, sketches or references for a piece you would like made.
When you buy from us
For purchases, we collect the details needed to prepare your bill and complete the sale, and any identity details the law requires us to collect for certain transactions. [List of details collected at billing, for example name, phone, address, and PAN where legally required, to be confirmed]
How we use your information
We use your information to answer your enquiries, design and make custom jewellery, arrange showroom appointments, complete and bill your purchases, provide after-sales service, keep records the law requires, and, only if you have agreed, tell you about new collections.
Sharing your information
We do not sell your personal information. We share it only where needed: with the services you choose to contact us through (such as WhatsApp and Instagram, run by Meta), with people who help us run the business under confidentiality [for example accountants or payment providers, to be confirmed], or when the law requires it.
Links and other services
This website links to WhatsApp, Instagram, Google Maps, Google reviews, LinkedIn and Medium. When you open those, their own privacy policies apply, not this one.
Our WhatsApp community
If you join our WhatsApp community, your phone number is visible to the community’s admins and, depending on WhatsApp’s settings, may be visible to other members. You can leave the community at any time.
How long we keep information
We keep your information only as long as we need it for the purposes above, or as long as the law requires, for example for tax and accounting records. [Retention periods, to be confirmed]
Keeping it safe
We take reasonable steps to protect the information you share with us and limit access to the people who need it. [Brief description of safeguards, to be confirmed]
Your rights
Under India’s Digital Personal Data Protection Act, 2023, you can ask us for a summary of the personal data we hold about you, ask us to correct, complete, update or erase it, withdraw consent you have given, nominate someone to exercise these rights on your behalf, and raise a grievance with us. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
To make a request, contact us using the details below.
Children
We do not knowingly collect personal information from anyone under 18 without the consent of a parent or guardian.
Changes to this policy
We may update this policy, for example when we add new features to the website. The date at the top shows when it was last changed.
Contact and grievances
For questions, requests or complaints about your personal information, contact [name of the person responsible, to be confirmed] at +91 97910 91112, [email address, to be confirmed], or in person at our showroom.